Customer Success Manager

We're hiring a Customer Success Manager to look after a book of about 40 small and mid-sized business customers. You'll be their main point of contact after the sale, help them get value from the product, and make sure they renew. This is a fully remote role open to candidates anywhere in the US.

Responsibilities

• Run onboarding for new customers and get them live within their first 30 days
• Hold regular check-ins and quarterly business reviews with each account
• Spot accounts at risk of leaving and build a plan to keep them
• Find expansion opportunities and hand them to the sales team
• Share customer feedback with the product team

Requirements

• 2+ years in customer success, account management or a similar client-facing role
• Experience with software (SaaS) customers is strongly preferred
• Comfortable owning a renewal or retention target
• Clear writer and confident on video calls
• Authorized to work in the US

Benefits

• Health, dental and vision insurance
• 401(k) with company match
• Flexible paid time off
• Home office stipend